When I asked Scalefast they said they need a scan of the tax invoice to act on it. And yes, WOTC got it wrong AGAIN. They fail even the essentials by now, like properly paying taxes. Use the scalefast contact link you got in your confirmation email for shipping to reach out to them.
Why WOTC hasn’t added it to the FAQ is beyond my understanding. Guess they don’t want to break the streak of borked delivery and sales experiences …